Returns & Refunds – EVOLVEA

RETURNS & REFUNDS

RETURN POLICY

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

HOW TO RETURN

Once your return request is accepted, we will email you the shipping details to return the product.

You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUND

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

MADE-TO-ORDER ITEMS

Due to the personalized nature of made-to-order items, we are unable to accept returns unless the items arrive damaged or faulty. If there is an issue with your made-to-order item, please contact us immediately, and we will assist you.

NEED HELP?

Contact us at [email protected] for questions related to refunds and returns.

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